A managed IT service should make your life easier, not add more stress to it. But sometimes your service can end up being more trouble than it's worth. If you're finding that your current service isn't delivering the results you need, it may be time to consider switching providers.
Here are four common problems that can indicate a broken managed IT service — and how to fix them.
1. You're constantly in the dark about what's going on
One of the big selling points of amanaged IT service is that it takes the burden of keeping up with technology off of your shoulders. But if you find yourself constantly in the dark about what's happening with your network and systems, that's a clear sign that something is wrong.
A good managed IT service provider will keep you in the loop regularly, whether through system reports, monthly check-ins or both. If you're not getting that level of communication from your current provider, it may be time to start shopping around.
If you're just starting out with a new provider, they should provide you with a clear roadmap of what to expect through communication and reporting and anticipating the future needs of your business. This will help set the right expectations from the start and avoid any misunderstandings down the road.
2. There are always incidents, but never any resolutions
Another clear sign that your managed IT service isn't up to snuff is a constant stream of incidents with no real resolutions. Sure, every system has hiccups from time to time — but if it feels like you're constantly putting out fires without ever really getting ahead, that's a problem.
Your service provider should work with you to proactively identify and address potential issues before they cause major disruptions. The proactive approach is always better when it comes to break-fix vs. managed IT services.
Another red flag is recurring incidents. If you're seeing the same problem cropping up repeatedly, that's a sign that your provider isn't getting to the root of the issue. Proper management should aim to eliminate incidents, not just react to them.
3. Your provider seems more interested in sales than service
A good managed IT service provider should focus on providing excellent customer service first and sales second. That's not to say they won’t try to upsell you on additional services when appropriate, but if it feels like they're constantly pushing products instead of trying to understand and solve your problems, you might want to reassess your relationship.
Sales-pushing behaviour can be a sign that your provider is more interested in their bottom line than in providing you with the service you need. If they're not giving you the attention you deserve, it may be time to take your business elsewhere.
4. You're not seeing any ROI
Finally, if you feel like you're throwing money down the drain each month with no real return on investment, it's time to reevaluate whether or not your current managed IT service is a good match for your needs.
A good provider will help you save money in the long run by improving efficiency, preventing downtime and reducing IT costs. If you're not seeing any of those benefits, there’s a good chance you could get better results (and better value) elsewhere.
When considering break-fix vs managed IT services, providers that work on a break-fix model may appear cheaper at first glance, but the proactive approach of a genuine managed service provider ensures that your investment pays off in the long run.
Is your business suffering from a broken managed IT service?
If you're experiencing any of these four warning signs, it may be time to consider switching to a new managed IT service provider. Working with a provider that's a better fit for your needs can make a difference in the health and happiness of your network — and your business.
MicroRentals has provided Australian businesses with high-quality managed IT services for over 30 years. Our team of experts is trained to work in many different IT environments, so we can tailor our services to meet the specific needs of your business.
Our on and off-site support solutions cover everything from data backup and recovery to cloud services and managed security. We'll work with you to develop a comprehensive IT strategy that meets your current needs and sets you up for future success.
If you're interested in learning more about how we could help you, contact us today for a free consultation. Call us on 1300 790 650 or email [email protected] to speak with our friendly team.
