MicroRentals provides managed IT services and business IT support across Sydney from our head office and warehouse at Homebush. We have operated from this city since 1987, and we are the rare managed service provider that owns the hardware as well as managing it — a fleet of over 2,000 laptops, twenty minutes from the CBD.
Sydney is not a branch office for us
Plenty of managed service providers publish a Sydney page. Ours is the address on the company registration. MicroRentals has been headquartered in Sydney since 1987 — nearly four decades in the same city, currently at 7-9 Underwood Road, Homebush, next to Sydney Olympic Park.
That matters for an unglamorous reason: when something needs a person and a piece of equipment in the same room, both are already here. There is no interstate dispatch, no waiting on a courier, no “we’ll get someone out to you next week.”
Remote response within 1 business hour. On-site attendance scheduled to suit your site and your people — with a window given when you log the job, rather than a vague promise of “same day” that gets quietly missed.
What is included in managed IT services
One monthly agreement covering the things that otherwise arrive as separate invoices and separate phone calls:
- Helpdesk and desktop support — remote first, on-site when it needs to be, for the people actually trying to do their jobs.
- Monitoring and maintenance — remote monitoring and management across servers, endpoints and network, so problems are found before somebody reports them.
- Security — endpoint protection, firewalls, phishing protection, patching, and vulnerability assessment. We work to the ACSC Essential Eight as a framework; more on that below.
- Network and server management — setup, configuration, VPN, and ongoing management of the infrastructure the rest of it sits on.
- Cloud and Microsoft 365 — migration, licensing, tenancy management and support.
- Backup and recovery — backup configuration, monitoring, and tested restores.
- Hardware procurement and asset management — buying the equipment on your behalf when you would rather own it, and knowing what you have, where it is, and what it costs.
The part almost no Sydney provider can offer: we own the hardware
Sydney has more managed service providers than any other city in Australia. Nearly all of them manage devices they do not own and cannot replace from stock. When a laptop dies, they raise a purchase order with a distributor and you wait.
We hold the fleet ourselves. Over 2,000 laptops, plus desktops, monitors, servers and AV equipment, sitting in our own Homebush warehouse. Which means hardware and management can sit under one agreement, with one invoice and one phone number — and when a machine fails, a replacement is dispatched within 4 hours across the Sydney metropolitan area rather than ordered in.
The practical difference shows up on ordinary days. Someone’s laptop dies on a Tuesday and a configured replacement arrives that afternoon. You take on four new staff at short notice and the devices are already built. A project ends and the equipment goes back rather than accumulating in a store room. This is Device as a Service — from $79 per device per month ex GST — and it is why a rental company running managed services behaves differently from a managed service provider reselling somebody else’s hardware.
And if you would rather own the equipment than rent it, we procure it for you. Laptops, desktops, servers, networking and peripherals, bought on your behalf and configured to your standard operating environment before they reach your desks. Hardware procurement has been one of our professional services for years — it is not a favour we do reluctantly between support tickets, which is how it works at a lot of providers. Rent it, buy it, or run a mix; the management is the same either way.
If you only need the equipment and not the management, that is IT equipment rental in Sydney, which stands on its own.
Who we work with in Sydney
The NSW Small Business Commissioner reports over 840,000 small businesses in New South Wales — 98% of all businesses in the state — employing around 1.7 million people, roughly 43% of the private workforce. Most of them are too small to justify an internal IT department and too dependent on technology to leave it to chance.
That is who we are built for: professional services firms, engineering and construction, medical and allied health practices, not-for-profits and associations, education providers, and businesses running multiple sites across the metropolitan area. Typically between ten and two hundred staff — large enough that IT failure costs real money, small enough that a full internal team is hard to justify.
To be direct about what we are not. We do not hold security clearances and we are not DISP members. If your requirement is accredited work inside a government department, we are not the right provider and we will tell you that on the first call rather than the third.
Essential Eight, without overclaiming
Several of the ACSC Essential Eight mitigation strategies are ordinary managed IT functions in practice — patching operating systems, patching applications, application control, restricting administrative privileges, and multi-factor authentication all depend on knowing and controlling your endpoints.
We work to the Essential Eight as a framework and can report against it. What we will not tell you is that engaging us confers a maturity level. Essential Eight maturity is an assessment of your organisation, not a badge a supplier hands over, and any provider implying otherwise is overselling.
Worth noting: the parts of the Essential Eight most providers find hardest are the ones that depend on knowing exactly what hardware exists and controlling what runs on it. That is considerably easier when the devices came from us in the first place, built to a known standard operating environment.
Co-managed IT: working alongside the person you already have
A great many Sydney firms run their entire technology function through one internal IT person. That person is usually competent and usually stretched — they cannot take leave without something slipping, they have no one to escalate to, and every project competes with the day job.
Co-managed is not a smaller version of full outsourcing. It is a split of responsibilities agreed in writing: which systems we monitor and which they own, who holds which credentials, what we escalate to them and what they escalate to us, and who is on point when something breaks at 4pm on a Friday. Done properly it keeps the institutional knowledge in-house and adds the depth, tooling and after-hours cover that one person cannot provide alone.
Done badly it creates two teams who each assume the other is watching. The difference is entirely in how carefully the boundary is drawn at the start, which is why we scope it explicitly rather than leaving it to goodwill.
We work with businesses, not home users
MicroRentals is a business managed service provider. We do not do home computer repair, consumer virus removal or residential callouts. Everything on this page is built around organisations with staff, systems and an operational dependency on both working.
That matters when you are choosing a provider, because a firm splitting its week between home callouts and business contracts is not building the same capability.
How it works when you engage us
1. Assessment. We audit what you have — devices, servers, network, licences, backups, security posture — and tell you what is actually wrong with it, in writing.
2. Proposal. A scope and a monthly cost, with the inclusions listed explicitly. If hardware is part of it, that is priced per device per month alongside.
3. Onboarding. Documentation, monitoring agents, security configuration, and a handover so your people know who to call. We work to a defined onboarding plan rather than an open-ended transition.
4. Steady state. Monitoring, helpdesk, patching, reporting, and a scheduled review. Devices refresh on a cycle rather than when something finally dies.
Frequently asked questions
Where are your technicians based?
Our head office and warehouse are at 7-9 Underwood Road, Homebush, near Sydney Olympic Park, and have been the base of the business since 1987. On-site attendance across Sydney is carried out by our Sydney-based technicians.
How quickly do you respond?
Remote response within 1 business hour. On-site attendance is scheduled rather than promised same-day, and we give you a window when the job is logged so you can plan around it.
What does managed IT cost in Sydney?
Pricing is set per agreement, driven by the number of users and devices, how much of the environment you want covered, your security requirements, and whether hardware is included. We quote a fixed monthly figure with the inclusions listed, rather than an hourly rate that varies with how bad a month you have had. Where hardware is included, Device as a Service starts from $79 per device per month ex GST.
Is there a lock-in contract?
No. Managed services run month-to-month with 30 days’ notice. There is no minimum term and no exit fee.
Can you supply the hardware as well as manage it?
Yes, either way you prefer. We can rent it to you from our own fleet of over 2,000 laptops held at our Homebush warehouse — supplied on a monthly cost per device, configured, supported, replaced on failure and collected at end of term. Or we can procure it for you to own outright: laptops, desktops, servers, networking and peripherals, bought on your behalf, configured to your standard operating environment and managed under the same agreement. Most Sydney providers can do neither well, because they hold no stock and treat procurement as a favour rather than a service.
How fast can you replace a failed laptop in Sydney?
Replacements for stocked configurations are dispatched within 4 hours across the Sydney metropolitan area, in our own vehicles. Because the fleet is held here rather than ordered from a distributor, we are checking a shelf rather than checking a lead time.
Can you work alongside our internal IT person?
Yes. Co-managed arrangements are common, particularly for firms with one internal IT person who needs cover for leave, depth on projects, and someone to escalate to at 4pm on a Friday. We scope what we own and what stays in-house so nothing falls between the two.
Do you hold government security clearances?
No. We do not hold security clearances and we are not DISP members. We support Sydney’s private sector and government-adjacent businesses. If your work requires accredited personnel inside an agency, we are not the right fit and we will say so early.
Do you support Microsoft 365?
Yes — migration, licensing, tenancy configuration, security settings and day-to-day support. Email migration is one of our established professional services.
Do you support businesses with multiple sites across Sydney?
Yes. Multi-site is common here — practices, firms and operators running several locations across the metropolitan area. Monitoring, standard operating environments and asset management are handled centrally so every site is configured the same way.
What happens to our data if we leave?
Your data and your documentation are yours. On exit we hand over environment documentation, credentials and asset records to you or your incoming provider. Rental equipment is collected, wiped and rebuilt with a fresh operating system install before it returns to the fleet.
How long have you been doing this?
MicroRentals has operated from Sydney since 1987 — nearly four decades supplying and supporting business IT. Our engineers hold Cisco and Microsoft certifications, and we are the official IT solutions partner of the Sydney Roosters.
Talk to us about IT support in Sydney
Tell us how many staff and sites you have and what is currently breaking. We will tell you what we would fix first.
MicroRentals · Managed IT services and equipment rental across Sydney
1300 790 650 · [email protected] · Monday to Friday, 8:30am – 6:00pm
7-9 Underwood Road, Homebush NSW 2140 — head office and warehouse since 1987.
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